Exchange / Return Policy

At Ortak, every piece we create is made with attention, care, and a vision to deliver quality that speaks for itself. Each item goes through multiple quality checks before being packed and shipped to ensure it reaches you in perfect condition.

To maintain transparency and hygiene standards — and because most of our items are produced in limited quantities — we do not offer any exchange, return, or refund policy once an order has been placed and delivered.

Please make sure to review your order details (size, color, and address) carefully before confirming. In case of a wrong or defective item received, you can report it to our support team within 24 hours of delivery along with clear pictures and your order ID. Our team will evaluate the issue and guide you with the next steps.

We appreciate your understanding and trust in Ortak.